Return and Refund Policy

Last updated: December 19, 2024

Thank you for choosing Techno Billz.

If, for any reason, you are not completely satisfied with the services provided, we invite you to review our policy on refunds and cancellations. The following terms apply to all services booked or purchased through our platform.

Interpretation and Definitions

Interpretation
Words with capitalized initials have meanings defined under the following conditions. These definitions apply whether the terms appear in singular or plural form.

Definitions

  • Company (referred to as either “the Company”, “We”, “Us” or “Our”) refers to Techno Billz, 1734 E 16th St Brooklyn, NY 11229.

  • Services refer to the digital or professional services offered by the Company.

  • Order means a request by You to purchase Services from Us.

  • Website refers to Techno Billz, accessible at technobillz.com.

  • You means the individual or entity using or purchasing the Service.

Service Cancellation Rights

You have the right to cancel any service order within 7 days of the booking date, provided that work has not commenced. Once the service delivery has started, cancellation eligibility is determined based on the stage of completion.

To exercise your cancellation right, please inform us via:

Upon approval, any eligible refund will be processed within 14 days using the original payment method. No additional charges will be applied for the reimbursement.

Conditions for Refunds

To be eligible for a refund:

  • The service must have been booked within the last 7 days.

  • Work on the service must not be substantially completed.

  • A clear reason for dissatisfaction must be provided, subject to review.

Non-Refundable Services Include:

  • Services that have been fully delivered or completed.

  • Customized or tailor-made services already initiated based on your specific requirements.

  • Services involving third-party tools or subscriptions already purchased on your behalf.

  • Any service purchased at a discounted or promotional price (unless required by applicable law).

We reserve the right to decline a refund request if the above conditions are not met.

Service Modifications or Adjustments

If you are dissatisfied with the quality of service delivered, we encourage you to contact us for a revision or adjustment before requesting a refund. We are committed to ensuring customer satisfaction and will make reasonable efforts to address your concerns.

Gifts and Promotional Services

If the service was marked as a gift when purchased, and it was delivered directly to you, you may receive a credit or voucher in the form of service value. Otherwise, refunds will be issued to the original purchaser.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us: